Technology is at the heart of YOOX NET-A-PORTER GROUP and is the driving force behind its success. Our in-house technology team allows The Group to give customers and brand partners the best possible experience across content and commerce, and to continually innovate and lead the online luxury industry.

Key Responsibilities:

This requires providing 1st line support and includes but is not limited to the following:

  • Provide a central point of contact for all NAP service users
  • Receive, take ownership, escalate and monitor fault reports and service requests throughout their lifecycle using the service management tool provided
  • Troubleshoot, investigate and action fault reports and service requests
  • Communicate in a professional manner on the telephone and face to face
  • Promote IT good practice throughout the business
  • Maintain system security (ensure correct security procedures are adhered to at all times)
  • Ensure the security of network, desktop, server and mobile devices
  • Work unsupervised to maintain the on-going demands of the service
  • Work effectively as part of a team
  • Develop and maintain documentation and user guides
  • Document all work and ensuring measures are in place to allow others to pick up support work where necessary
  • Work as part of the Technical Services Team to ensure that all desktop, server, network and telephony components are monitored and available to meet the target of 99.9% uptime.
  • Ensuring the availability and stability of all corporate desktop, mobility and remote access services. This requires continued availability and regular routine maintenance.
    • This includes but is not limited to the following:
      • Windows and Apple desktop and application support
      • Virus Protection and updates
      • Security patching
      • Keeping all documentation and diagrams up to date and accurate
      • Performing all daily checks consistently reporting and resolving issue

Skills and Experience:

  • Excellent Microsoft Office knowledge
  • Working knowledge of Windows 7
  • Excellent customer service ability
  • Good verbal & written communication skills
  • Willingness to learn & develop

Reports to: Delivery Manager

Location: London, W12

Hours: 37.5

YOOX NET-A-PORTER GROUP is an equal opportunities employer, if you require any reasonable adjustments for your interview please do not hesitate to advise us accordingly.

YOOX NET-A-PORTER GROUP is the world’s leading online luxury fashion retailer. The Group is a Global company with Anglo-Italian roots, the result of a game-changing merger, which in October 2015, brought together YOOX GROUP and THE NET -A-PORTER GROUP; the two companies had revolutionized the luxury fashion industry since their birth in 2000.

YOOX NET-A-PORTER GROUP is a unique business with an unrivalled offering including multi-brand in-season online stores NET-A-PORTER, MR PORTER, multi-brand off-season online stores YOOX and THE OUTNET, as well as numerous ONLINE FLAGSHIP STORES, all “Powered by YNAP”. Through a joint venture established in 2012, YOOX NET -A-PORTER GROUP has partnered with Kering to manage the ONLINE FLAGSHIP STORES of several of the French Group’s luxury brands.

Uniquely positioned in the high growth online luxury sector, YOOX NET-A-PORTER GROUP has an unrivalled client base of more than 2.5 million high-spending customers, 27 million monthly unique visitors worldwide and combined 2015 net revenues of €1.7 billion. The Group has offices and operations in the United States, Europe, Japan, China and Hong Kong and delivers to more than 180 countries around the world. YOOX NET-A-PORTER GROUP is listed on the Milan Stock Exchange as YNAP. For further information: www.ynap.com.

Tagged as: investigating, service requests, troubleshooting