Overview

Splunk is seeking a Technical Support Engineer to provide enterprise level support to our customers and partners. This is a very dynamic role where you will provide technical assistance, troubleshoot and resolve customer problems, interface with engineering on various product issues, and contribute to projects revolving around support tools, knowledge management, our growing market place of solutions, and more.

Responsibilities:

  • Work directly with customers and partners to provide Enterprise and Cloud Level Support
  • Respond to and follow up on our client’s product related issues
  • Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments
  • Develop a deep understanding of the Splunk product
  • Provide documentation and participate in online forum support for real-time questions
  • Reproduce customer issues and if necessary file bug reports, escalate cases to engineering, and provide necessary documentation
  • Providing outstanding customer service and technical support to Splunk clients and maintaining customer relationships
  • Assist in developing support tools to help troubleshoot issues

Requirements:

  • Experience in: UNIX (Linux, Solaris, AIX, HP-UX), LDAP, Windows, and Mac OS X
  • Experience in a Technical Support or Service Engineer capacity
  • An understanding of Relational Databases
  • Nice to have: Python, Shell Script, Perl, C++/C#/Java, HTML, XML, JSON, Regex
  • Experience of Splunk, similar tool or Business Intelligence is a plus
  • Logical approach to problem solving
  • Works well as part of a team and contributes to continuous improvement
  • Outstanding verbal/written communication skills, and relationship building capabilities
  • Excellent time management skills with the ability to prioritise customer issues effectively
  • Passionate about technology with a strong desire to work in a fast paced technical environment
  • Must be able to work in a fast paced technical environment and support a product with frequent product releases and regular maintenance updates

About Splunk

  • Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is a fast growing and pervasive part of “big data”—generated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more.
  • Splunk is focused specifically on the challenges and opportunity of effectively managing massive amounts of machine data, and providing a next-generation platform for powerful new applications.  Since shipping its software in 2006, Splunk now has over 11,000 customers in 110 countries around the world. These organizations are using Splunk to harness the power of their machine data for application management, IT operations and infrastructure management, cybersecurity, compliance, web intelligence, business analytics and more.  Innovation is in our DNA – from technology to the way we do business. Splunk software has become a platform for machine data!
  • Splunk has more than 2000 global employees, with headquarters in San Francisco, an office in Cupertino, CA and regional headquarters in London, Hong Kong and Singapore.
  • We’ve built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software.  We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.

Tagged as: support