Overview

We’re part of Europe’s leading entertainment company with over 23 million customers across seven countries, we make life easier by entertaining and connecting people. It’s a genuine team effort. That’s why we want talented people, like you, to join us and help make the future happen.

This role is an exciting opportunity to join us and work within our Network Operations and Delivery team.

Location is either Slough or London Brick Lane

The perks

As a valued employee, you’ll benefit from a free Sky Q premium package (one off payment required for installation), an excellent pension scheme and private health care. What’s more, you’ll also have access to over 12,000 LinkedIn Learning courses to support your development.

To find out more about working with us, search #LifeatSky on LinkedIn, Twitter or Instagram.

Your key responsibilities:

– You will be 2nd/3rd line support for Sky Mobile covering all Mobile Network Elements/Systems/Services on the SKY’s MVNO platform

– You will have good understanding of Mobile elements including PGW, OCS, IMS, VAS, their interworking principles in order to support associated mobiles services and associated protocols.

– Managing fault resolution from Sky mobile subscribers, third party suppliers OLOs and interconnect partners, and Roaming partners

– You will support network platform and system changes to ensure they are successful without any customer impact.

– Reacting, investigating, and resolving faults generated by the Sky Mobile MVNO platforms

– To ensure all maintenance procedures, software updates and upgrade activities are adhered to according to the specified Sky procedures and change practices

– To proactively use KPIs, stats, and analysis flows to spot and track trends and areas of concern, highlighting issues and taking appropriate actions to resolve and minimise any impact to services, customers, and operations

Your skills:

– Strong background in Mobile Voice and Data Network Operations and NOC environments, working at a tier 2 to tier 3 level.

– Experiences of a range of mobile network voice and data switching, signalling, and billing systems and platforms.

– Good level of experience in the mobile telecoms industry as support engineer in an Operations environment.

– Excellent working knowledge of mobile telecommunications principles, architecture, signalling and protocols. Knowledge of all mobile domains, to include voice, 3G/4G data, and SMS/MMS messaging

– Ability to work in a pressured real-time environment. Analytical mind-set and approach to problem solving, network changes

Ready to work in a dynamic environment alongside talented people who take pride in delivering great results? Apply today

We’re happy to talk flexible working

It’s our people that make us Europe’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Sky can be their best.

If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.

Believe in better